Privacy Policy

Privacy Policy

Elm FM (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are Elm FM is a facilities management company. If you have any questions about this policy or how we handle your data, please contact us at [email] or [address].

Information we collect We collect personal information you provide to us directly, including your name, email address, telephone number, company name, and any other details you submit through our contact forms or in correspondence with us. We may also collect technical information automatically, such as your IP address, browser type, and pages visited, through cookies and similar technologies.

How we use your information We use your information to:

• respond to your enquiries and provide the services you have requested;
• manage our contractual relationship with you;
• send service-related communications;
• improve our website and services;
• comply with legal obligations.

Lawful basis We process your data on the basis of your consent, the performance of a contract with you, our legitimate business interests, or to meet legal requirements.

Cookies Our website uses cookies to improve user experience. You can manage your preferences at any time using the cookie preferences link in our website footer.

Sharing your information We do not sell your personal data. We may share information with trusted third-party service providers (such as IT, email, and hosting providers) who act on our behalf, and with regulators or authorities where required by law.

Data retention We retain personal information only for as long as necessary for the purposes described in this policy, or as required by law.

Your rights Under UK GDPR, you have the right to access, correct, delete, or restrict the use of your personal data, and to object to its processing. To exercise any of these rights, please contact us using the details above.

Complaints If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy We may update this policy from time to time. The latest version will always be available on this page.